Cognizant Process Executive Voice Job
Key job details
Job number: 00061987641
Travel required: No
Job category: Technology & Engineering
Location: Hyderabad / India
Date published: Jan 03 2025
Employment type: Full-time
Work model: Work from Office
We are seeking a Process Executive - Tech Support with 0 to 1 year of experience to join our team. The ideal candidate should have strong English speaking skills and a passion for technology.
This role involves providing technical support to clients ensuring their issues are resolved efficiently. The position requires working from the office with rotational shifts.
Responsibilities
Provide technical support to clients by addressing their issues and queries in a timely manner.
Assist clients in troubleshooting technical problems and guide them through step-by-step solutions.
Document and track client issues and resolutions in the support system.
Collaborate with other team members to resolve complex technical issues.
Ensure high levels of customer satisfaction by delivering quality support services.
Maintain up-to-date knowledge of company products and services to provide accurate information to clients.
Communicate effectively with clients to understand their technical problems and provide appropriate solutions.
Escalate unresolved issues to higher-level support teams when necessary.
Monitor and follow up on pending issues to ensure timely resolution.
Participate in training sessions to enhance technical skills and knowledge.
Adhere to company policies and procedures while handling client issues.
Provide feedback to improve support processes and client experience.
Work in rotational shifts to provide 24/7 support coverage.
Qualifications
Possess strong English speaking skills to communicate effectively with clients.
Have basic technical knowledge and troubleshooting skills.
Demonstrate good problem-solving abilities and attention to detail.
Show willingness to learn and adapt to new technologies.
Exhibit excellent customer service skills and a client-focused approach.
Experience in ISV or Hi-Tech domains is a plus. Ability to work in rotational shifts and handle multiple tasks efficiently.
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